In light of the recent situation of novel coronavirus infection, to prevent further spread in the community, our partner's delivery service TAI-Q-BIN just issued a special delivery arrangement.
We deliver everywhere in Hong Kong except South Lantau and areas with limited access (see attached document).
For all orders we use our partner's delivery service TAI-Q-BIN. Cool TA-Q-BIN helps us to deliver your orders by 2 types of low-temperature system – "Chilled" and "Frozen". Along with the special equipment, your goods will be kept under the same condition throughout the whole processes of delivery — all fresh items stay chilled and frozen items stay frozen.
We provide delivery service in 1-2 days for all orders made on weekdays before 2:00 pm. For orders made on weekend or public holidays, delivery may take 2-3 days. The order confirmation, as well as your waybill, will be sent to the email you provide. Delivery date, time and the tracking number for checking the delivery status of your package will be indicated in the waybill.
DELIVERY IS FREE FOR ORDERS WITH CHILLED ITEMS OVER HKD 700, and FOR ORDERS WITH FROZEN ITEMS OVER HKD 700, OTHERWISE, IT’S HKD 60 FOR EACH CATEGORY (chilled or frozen).
The time frame for the order to arrive at your door will be different depending on where you are located. For most locations you can choose the time frame which is convenient for you to receive the order: from 9 to 13:00, or from 13 to 18:00, or from 18 to 20:00, so you don't have to wait all day for collection. For Discovery Bay, Ma Wan and Sai Kung areas there is one time frame option available only — your package will be delivered during the day from 10 to 18:00.
Please note, that we're not able to request a specific time for delivery. If you ask for a specifically timed delivery, the requested time will be noted on your waybill, however, it’s not guaranteed and will be up to the driver and his route, and we don't have any control over this.
Please see TA-Q-BIN page for more information.